Return Policy

Return Policy - Andras Scents LLC

Return Eligibility

Andras Scents LLC upholds a 30-day return policy, allowing you a 30-day window from the date of item receipt to initiate a return request. To qualify for a return, please ensure the following conditions are met:

  • The item must remain in its original, unused, and unaltered condition.
  • It must be returned in its original packaging.
  • Be sure to include a copy of the receipt or proof of purchase with the returned item.

Initiating a Return

To commence the return process, kindly contact us at Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions for packaging and dispatching your item. Please note that any items returned without prior authorization will, unfortunately, not be accepted.

For any inquiries or concerns pertaining to your return, feel free to reach out to us at

Damages and Issues

We request that you carefully inspect your order upon receipt. If, regrettably, you find that the item is defective, damaged, or if you have received the wrong item, we urge you to promptly contact us at This will enable us to assess the issue and take the necessary steps to rectify it.

Exceptions and Non-Returnable Items

Certain items are categorized as non-returnable, such as custom products (including special orders or personalized items). If you have any inquiries or concerns regarding the return eligibility of your specific item, please do not hesitate to contact us for further clarification.

Unfortunately, we are unable to accept returns for sale items or gift cards.


For expeditious acquisition of your desired item, we recommend the following steps:

  • Initiate a return for the item you currently possess, following our established return procedure.
  • Once your return is approved, place a separate purchase for the new item.


Upon receipt and inspection of your return, we will notify you regarding the approval status of your refund. In the event of approval, the refund will be automatically processed through your original payment method. Please be aware that it may take some time for your bank or credit card company to complete the refund transaction and post it to your account. We appreciate your patience throughout this process.


  • Returns accepted for 30 days
  • Free return shipping
  • 15% restocking fee
  • No final sale items